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Barcode Scanner Performance

Here's a check-list of common issues you may experience with barcode scanners and how to remedy them.

Kyle Minckler avatar
Written by Kyle Minckler
Updated over 3 weeks ago

SCANNER PERFORMANCE

These things can affect your scanner's performance:

  1. Make sure you are using a browser compatible with our Barcode feature, such as Chrome, Firefox, or Safari. EDGE will not give you good performance.
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  2. Make sure your scanner is fully charged (if it is a wireless scanner).
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  3. Make sure your scanner is properly connected: If corded, check your USB connection. If wireless, you might need to re-scan the set-up barcodes. Bluetooth connection is going to be the slowest type, therefore, we discourage this type of connection.
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  4. Make sure your [Caps Lock] key is NOT engaged.
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  5. Make sure your internet connection is up to speed. Perform a speed test. If you have trouble running a speed test, then that is probably your answer. A lagging internet impacts your scanner, too. Make sure there is nothing else pulling on your connection, like someone streaming. A HOTSPOT is not going to be a reliable connection.
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  6. Currently, iPads are not compatible with our Barcode feature. Our technicians are working towards a solution. They are very close to a solution even now.
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  7. FOR WIRELESS SCANNERS - You have make sure your scanner is properly "paired" to their computer. See scanner manual.

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