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Barcode Scanner Performance

Here's a check-list of common issues you may experience with barcode scanners and how to remedy them.

Kyle Minckler avatar
Written by Kyle Minckler
Updated this week

SCANNER PERFORMANCE

These things can affect your scanner's performance:

  1. Make sure you are using a browser compatible with our Barcode feature, such as Chrome, Firefox, or Safari. EDGE will not give you good performance.
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  2. Make sure your scanner is fully charged (if it is a wireless scanner).
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  3. Make sure your scanner is properly connected: If corded, check your USB connection. If wireless, you might need to re-scan the set-up barcodes. Bluetooth connection is going to be the slowest type, therefore, we discourage this type of connection.
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  4. Make sure your [Caps Lock] key is NOT engaged.
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  5. Make sure your internet connection is up to speed. Perform a speed test. If you have trouble running a speed test, then that is probably your answer. A lagging internet impacts your scanner, too. Make sure there is nothing else pulling on your connection, like someone streaming. A HOTSPOT is not going to be a reliable connection.
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  6. Currently, iPads are not compatible with our Barcode feature. Our technicians are working towards a solution. They are very close to a solution even now.
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  7. FOR WIRELESS SCANNERS - You have make sure your scanner is properly "paired" to their computer. See scanner manual.

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