Yes. There are three levels of access (or Roles) for users -- Network Administrator; Agency Administrator; and Agent. Additional roles can be added if needed.
Agents are service provider staff or volunteer workers. Each agent has his/her own username and password for secure access to network information. Every update or modification to a client’s information is stamped with the agent’s name, date, and time of entry.
Agency Administrators oversee the information gathered for each agency. Responsibilities include adding new agents and setting agency assistance categories.
Network Administrators are leaders who oversee the entire network. This role can be served by one or multiple leaders. We recommend that city/county-wide networks be led by a multisector collaborative of service providers. Administrators can generate area-wide reports that are useful for defining community metrics and collective impact. These reports are essential for grant applications.