Yes. There are three levels of access (or Roles) for users -- Network Administrator; Agency Administrator; and Agent. Additional roles can be added if needed.

  • Agents are service provider staff or volunteer workers. Each agent has  his/her own username and password for secure access to network information. Every update or modification to a client’s information is stamped with the agent’s name, date, and time of entry.

  • Agency  Administrators oversee the information gathered for each agency. Responsibilities include adding new agents and setting agency assistance categories.

  • Network Administrators are leaders who oversee the entire network. This role can be served by one or multiple leaders. We recommend that city/county-wide networks be led by a multisector collaborative of service providers. Administrators can generate area-wide reports that are useful for defining community metrics and collective impact. These reports are essential for grant applications.

Did this answer your question?