Duplicate Case Search
What determines a possible duplicate case?
Greg Hammond avatar
Written by Greg Hammond. Updated over a week ago

There are 2 settings we can use to set up a network's "Duplicate Case Search" terms:

Strict Mode - Your network is set to identify a possible duplicate IF...
2 cases have the same SSN or,
2 cases have the same DOB within a month or,
2 cases have the same name

Normal Mode - Your network is set to identify a possible duplicate IF...
2 cases have the same SSN, or
2 cases have the same DOB within a month, or
2 cases have the same name, or

2 cases have the same name and address

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