The Symbol LI-4278 is a wireless barcode scanner. It uses a cradle (base) and a handheld wireless scanner. If you are experiencing problems, let's use a few steps to see if we can get you back in business fast.

Luckily, most issues are solved by scanning a special barcode that resets your scanner, so let's start there:

1. Plug your scanner cradle (base) into your computer

2. Scan the barcode below with your scanner. You don't need to print this page, you can scan the barcode right from the screen.

3. Test your scanner by scanning a Client ID card while you are logged into your CharityTracker or Oasis Insight network.

4. If step 3 fails, move to the steps below as there may be problem with your driver.

If you know that there is not an issue with your driver, please contact our support team. Our contact information is here -
https://help.simonsolutions.com/click-here-for-contact-information/click-here-for-contact-information

-----------------------------------------------------------------------------------------

If you're computer is saying that no driver can be found for your scanner, let's get the right driver downloaded following these steps:

1. Unplug the scanner cradle (base) from your computer

2. Determine if you're computer is running a 64-bit or 32-bit operating system following the instructions here - https://support.microsoft.com/en-us/help/13443/windows-which-operating-system

3. Once you know what operating system (64-bit or 32-bit) you are using, click the following link https://www.zebra.com/us/en/support-downloads/software/drivers/usb-cdc-driver.html and scroll towards to the bottom to download the driver that matches your computer. 

4. When you click the link to download the driver, you will need to click [Accept and Begin Download Now] to start the downloading process.

5. With the driver downloaded, run the file you downloaded.

6. It will ask you to restart your computer, please do so.

7. With your computer now back up and running, plug the scanner back in. Your driver should now be properly installed.

8. Test your scanner by scanning a Client ID card while you are logged into your CharityTracker or Oasis Insight network.

9. If step 8 fails, please contact our support team. Our contact information is here - https://help.simonsolutions.com/click-here-for-contact-information/click-here-for-contact-information

Did this answer your question?