In CharityTracker or Oasis Insight, make sure you check the "Use Topaz Pad" box in the bottom right-corner when capturing a signature. (Once you select this, it will be saved for subsequent signatures.)
Still having issues? You might need to re-install the Topaz drivers.
Carefully follow the instructions to Install or Re-Install the proper Topaz driver following these instructions: https://www.topazsystems.com/Software/sigweb_install.pdf
For Windows 10 users note the following difference in reference to page 3, number 3:
Click on "Start" > "Windows Powershell" > Right click on "Powershell" > "Run as administrator"
After you uninstall, restart your computer before re-installing the Topaz software.
Re-installing the drivers didn't help? This should get you fixed up....
The issue may now be due to a configuration issue we have seen some Topaz signature pads experience. See if you can successfully sign on this official Topaz demo: https://www.sigplusweb.com/sigwebtablet_demo.htm
If you could not successfully sign, then you are in luck! Follow the instructions in the image below.
- You will need to open Windows Explorer and navigate to This PC > Local Disk (C:\) > Windows > SigPlus > Cert
- Once you are there, right click on "ICert" (Type is Windows Batch File) and choose Run as Administrator. A window will pop up and run then go away automatically.
- Next, right click on "ResetPort" (Type is Windows Batch File) and choose Run as Administrator. A window will pop up and run then go away automatically.
- Close and re-open Chrome or Firefox, and you should now be able to successfully sign at: https://www.sigplusweb.com/sigwebtablet_demo.htm
- If you successfully signed, then CharityTracker or Oasis Insight will now be fully functional!
6. If you are still unsuccessful do the following:
unplug your Topaz tablet, uninstall the driver, then restart your computer, then re-install the driver, then re-plug topaz, and finally do the topaz test.