Yes, we can usually adjust an agent's permissions to fit your needs. Since this is controlled on our side of things, email us with your request and we will do our best to meet your request.
There are three levels of access (or Roles) for users -- Network Administrator; Agency Administrator; and Agent.
Agents (lowest) are service provider staff or volunteer workers. Each agent has his/her own username and password for secure access to network information. Every update or modification to a client’s information is stamped with the agent’s name, date, and time of entry. Typically, this role can edit only the things they create.
Agency Administrators oversee the information gathered for a particular agency/department. Responsibilities include adding new agents and setting agency assistance categories. AA's can generate reports. This role has permission to edit anything added by any other agent in their agency.
Network Administrators (highest) are leaders who oversee the entire network. This role can be served by one or multiple leaders. Administrators can customize the demographics, categories, outcomes, etc. under the [Admin] tab. NA's can generate network-wide reports that are useful for defining metrics and collective impact. This role is allowed to view and edit anything and everything in the network.
Additional roles can be added if needed, just let us know what your desire is and we can craft a new role (from our end).