All Collections
FAQs & Troubleshooting
Not Receiving Email Notifications
Not Receiving Email Notifications

Are you not receiving email notifications from us?

Greg Hammond avatar
Written by Greg Hammond
Updated over a week ago

If you are experiencing email delivery issues from CharityTracker/ Oasis Insight and our support team has confirmed that emails are successfully being sent, but you are still not receiving the emails, it’s time to involve your person/team that handles your computer systems. They will need to possibly whitelist our notification emails which will come from or depending on what product you use. Sometimes you may not have a “computer person” and will need to contact the provider you use for email to let them help troubleshoot delivery issues.

Did this answer your question?