General FAQ
By Greg and 3 others4 authors27 articles
- Does CharityTracker provide a Memorandum of Understanding (MOU) when organizations sign-up?
- [HMIS] FY 2022 Updates
- Are there signup, termination, or hidden fees we should know about?
- Do you provide phone support?
- Can I import data from my existing database or spreadsheets?
- My Invoice Needs To Be Revised - How Do I Go About Adjusting?
- Can we install CharityTracker on our own server?
- Can we export our data if we don't want to use the system anymore? What format is the export in?
- Where is our data hosted?
- Who owns the data we record in CharityTracker?
- Is our data backed up in case of an emergency?
- What database engine does CharityTracker use?
- Is CharityTracker available in a language other than English?
- How does your refund policy work?
- What if I don't see the network in my area that I want to join?
- Does Simon Solutions provide training for CharityTracker?
- What is the charge for custom reports or other customizations? (outside of current functionality)
- Who has access to my data?
- What are the Terms of Service?
- How long until my agency/organization can use CharityTracker?
- Database Backups
- Who can subscribe to CharityTracker?
- What are the system requirements for CharityTracker?
- What do I need to use CharityTracker?
- How secure is CharityTracker?
- Which browsers can run CharityTracker / Oasis Insight?
- Self-Scheduled Appointments and Email Notifications